Questions about the current Corona regulations for airport tours

What regulations apply to tour participants according to the Corona Ordinance of the State of Baden-Württemberg?

Our guided tours are implemented in accordance with the current Corona regulations. For the duration of the tour, participants will continue to wear medical masks in buildings and  passenger buses. We recommend FFP2 face masks.

No. Proofs are not required.

What hygiene rules apply during airport tours?

You can find our hygiene rules  here.

Will we request data from participants?

No. We are no longer required to collect the contact data of all participants. 

Please note:

These regulations are subject to change. Please refer to the current regulations of the state of Baden-Württemberg.

Frequently asked questions about the airport tours

1. Who can book an airport tour?

Our airport tours can be booked by anyone interested from the age of 18.

2. How many people can participate in a tour?

The number of participants per tour is currently limited to 30 persons.  If there are more than 30 people, we can also guide two groups simultaneously. There is no minimum number of participants.

3. Are there age restrictions for the tours?

Kindergarten: Toddlers under the age of 5 unfortunately cannot participate in kindergarten tours.
Parents with children: There are no age restrictions for children accompanied by their parents.

4. Are parallel tours also offered?

If you would like to take part with more than 30 people we will form two groups. 

5. Which programm includes the airport tour and how long the tour last?

Details you will find here.

6. Where do the tours start?

The tours start at the meeting point for airport tours in our visitor centre SkyLand in Terminal 3, Gallery.

7. Participants with reduced mobility:

Manually operated wheelchairs can be taken along. Electric wheelchairs unfortunately cannot be taken along on the tour.

8. How can airport tours be paid for?

The following payment methods are available:

  • Transfer
  • On site (Cash desk SkyLand)

9.  What does the payment method 'On site (Cash desk SkyLand)' mean?

You can pay for the tour before it begins at the ticket office in SkyLand, the meeting point for the airport tours. The payment methods available there are cash, EC and credit cards as well as Apple and Googlepay.

10. Can I cancel an airport tour that has already been booked and paid for?

A tour that has already been booked and paid for can be cancelled free of charge up to 7 days before the start of the airport tour. The amount will be refunded by bank transfer.

11. What items am I not allowed to take with me?

During the tour, you will also access the security area of the airport. Therefore, weapons or sharp objects, such as pocketknives or scissors, may not be taken along. We will safely store these items for you and hand them back to you at the end of the tour. Drinking bottles may be carried after the security check for the duration of the tour! Please refrain from using skin care products, perfumes, etc. if possible, so that the checks can be carried out quickly.

12. Is it allowed to take photographs and videos?

You are welcome to take pictures and videos during the tour for your private use, except for the security check and the baggage handling system.

13.  Who is responsible for the supervision of children?

The following applies to all groups with children: If children (including infants under the age of 5) are present, the official accompanying adults are responsible for supervision. They are responsible for ensuring that the children follow the guide’s instructions for safety reasons. If our staff’s safety instructions are disregarded, the tour can be called off without a refund.

14. Where can visitor groups park their private coach bus?

Visitor groups arriving with a private coach bus can park the bus free of charge on our separate coach park.

15. Where can I park if I arrive by car?

Public parking spaces are available at the airport for everyone arriving by car. More details on the airport website.

16. Do I have to bring an identity card to the tour?

No. You do not need a passport or identity card for your airport tour.

17. Are the tours offered in other languages?

Our guided tours are also offered in English. For parallel tours, either one or both groups can be guided in English.

18. Do you also offer guided tours for individuals?

We do not currently offer open tours for which you can book single tickets. However, you can book a group ticket with a smaller group.

19. Do you have any questions to our airport tours? 

We call you back. Contact:

Frank Dizinger, Senior Expert Guided Tours
Phone: +49 711 948 3754 (Tuesday 10:00 a.m. to 12:00 a.m. and Wednesday 1:30 p.m. to 3:30 p.m.)

20. Do you want to give us feedback about your airport tour?

You participated in an airport tour and would like to share your thoughts with us? We are looking forward to receiving both positive comments and constructive feedback! You are welcome to share your impressions with us using the feedback form. Of course, you can also use our online contact form.