Frequently asked questions about the airport tours

1. Who can book an airport tour?

Our airport tours can be booked by anyone interested from the age of 18.

2. How many people can participate in a tour?

The maximum number of people per tour is limited to 30 participants. The person making the booking is responsible for ensuring that the maximum number of people is not exceeded. If there are more than 30 people, we can also run two groups in parallel. Please enquire separately. There is no minimum size for group tours.

3. Are there age restrictions for the tours?

Due to the content, the duration of the tour and the length of the route that is covered on foot, participation in our tours is only allowed from the age of 5.

4. Are parallel tours also offered?

If more than 30 people want to take part in a tour, we may be able to lead two groups in parallel on request.

5. Which programm includes the airport tour and how long the tour last?

Details you will find here.

6. Where do the tours start?

The tours start at the meeting point for airport tours in our visitor centre SkyLand in Terminal 3, Gallery.

7. Can people with disabilities take part in airport tours?

Thank you for your interest in a guided tour. In order to better advise you on the details of the airport tour, we look forward to receiving your inquiry via the  online contact form.

We recommend a maximum number of 15 participants (including supervisor).

8. Participants with reduced mobility:

People with reduced mobility and in wheelchairs are welcome to take part in our guided tours. The persons accompanying the group are responsible for securing the wheelchairs on our buses during the tour and not our tour guide. Electric wheelchairs unfortunately cannot be taken along on the tour.

9. Physical impairment: pregnancy, artificial joints, hearing aids or implants (e.g. pacemaker):

Pregnancy: Please have proof of pregnancy (e.g. maternity passport) with you and show it to our security personnel. You will then be checked separately at the security checkpoint.

Artificial joints, hearing aids or implants (e.g. pacemakers) that are not* allowed through the metal detector gate: Please have proof (e.g. medical certificate) with you to present to our security staff. You will then be checked separately at the security checkpoint.

*Please clarify in advance with your doctor whether you are allowed to pass through the metal detector airlock.

Artificial joints, hearing aids or implants (e.g. pacemakers) that are allowed through the metal detector airlock: If you can show a certificate on the day of the tour, it will make the process easier at the security checkpoint. However, it is not mandatory to have a certificate with you.

Please note that there will be a longer walking distance during the tour.

10. How can airport tours be paid for?

The following payment methods are available:

  • Transfer
  • On site (Cash desk SkyLand)
  • Credit card

Please arrive at SkyLand in good time before the start of the tour to complete the payment process before the start of the tour.

11.  What does the payment method 'On site (Cash desk SkyLand)' mean?

You can pay for the tour before it begins at the ticket office in SkyLand, the meeting point for the airport tours. The payment methods available there are cash, EC and credit cards as well as Apple and Googlepay.

12. Can I cancel an airport tour that has already been booked and paid for?

A tour that has already been booked and paid for can be canceled free of charge up to 7 days before the start of the airport tour. We will refund the invoice amount already paid.

13. What items am I not allowed to take with me?

During the tour, you will also access the security area of the airport. Therefore, weapons or sharp objects, such as pocketknives, compass or scissors, may not be taken along. We will safely store these items for you and hand them back to you at the end of the tour. Drinking bottles may be carried for the duration of the tour after a security check! If possible, please refrain from using skin care products, perfumes, etc. so that the checks can be carried out quickly. For the duration of the tour, you can use the existing lockers for your pointed items. 

For security reasons, we are not allowed to lock your bags, rucksacks and suitcases in SkyLand. These must be carried by you during the tour or locked in the lockbox next to the guard house before the tour begins. Therefore, please allow sufficient time before the start of the tour for the walk to the luggage lockers (approx. 5 minutes' walk) and back to the meeting point in SkyLand.

Children's birthday parties: Please do not bring any cake tins or presents to the tour. We are also not allowed to lock these in for security reasons.

Larger items, such as handcarts or large baby carriages, may not be taken on the tour. For space reasons, these cannot be locked in SkyLand.

14.  Are pets allowed on the guided tour?

For safety reasons, pets are not allowed on a guided tour.

15. Is it allowed to take photographs and videos?

You are welcome to film or photograph for private use during the tour. Exceptions are the personal control, the fire brigade and the baggage department. You are not allowed to film or take pictures here. Please also make sure that you do not accept any persons without their express consent or, in the case of children, the consent of their legal guardians. Our guides will name those places where you can take pictures without worries.

16.  Who is responsible for the supervision of children?

The following applies to all groups with children: If children are present, the official accompanying adults are responsible for supervision. They are responsible for ensuring that the children follow the guide’s instructions for safety reasons. If our staff’s safety instructions are disregarded, the tour can be called off without a refund.

17. Where can visitor groups park their private coach bus?

Visitor groups arriving with a private coach bus can park the bus free of charge on our  separate coach park.

18. Where can I park if I arrive by car?

Public parking spaces are available at the airport for everyone arriving by car. More details on the airport website.

19. Do I have to bring an identity card to the tour?

No. You do not need a passport or identity card for your airport tour.

20. Are the tours offered in other languages?

Our guided tours are also offered in English. For parallel tours, either one or both groups can be guided in English.

21. Detailed information on individual tours

Tickets can be booked online on our booking page approx three weeks before the tour date.

  • Sunday, 14.04.2024
  • Sunday, 12.05.2024
  • Sunday, 09.06.2024
  • Sunday, 14.07.2024
  • Sunday, 04.08.2024
  • Sunday, 11.08.2024
  • Sunday, 18.08.2024
  • Sunday, 25.08.2024
  • Sunday, 01.09.2024
  • Sunday, 13.10.2024
  • Sunday, 03.11.2024
  • Sunday, 01.12.2024
  • Sunday, 08.12.2024
  • Sunday, 15.12.2024
  • Sunday, 22.12.2024

The guided tours starts at 11:00 am and 2:00 pm.

The tour takes place with a minimum of 10 participants. If the tour is canceled, we will inform you in good time. Please arrive at the counter at least 15 minutes before the start of the tour with your booking confirmation and pay your invoice amount there.
In case of no-show without timely cancellation (see cancellation), your place will go to interested guests in the area.  In this case, there is no refund of the amount already paid. If you have not yet transferred, we will charge the tour.

Please do not take strollers or buggies with you on the tour. They cannot be stored in SkyLand for safety reasons and extend waiting times at the checkpoints.

22. How much do individual tickets cost?

For individual tickets, we charge a flat rate of €12 per person for adults.  For children between the ages of 5 and 17, we charge a flat rate of €6 per person.

23. Do you have any questions to our airport tours? 

We call you back. Contact:

Frank Dizinger, Senior Expert Guided Tours
Phone: +49 711 948 3754

24. Do you want to give us feedback about your airport tour?

You participated in an airport tour and would like to share your thoughts with us? We are looking forward to receiving both positive comments and constructive feedback! You are welcome to share your impressions with us using the feedback form